Anyone here in little old Burbank like great customer service? If you raised your hand, that probably means you like being appreciated and understood. There has been a lot to read lately about large companies forking out huge amounts of money to improve there customer relations. And yet, I just read another article that reported the results of a recent survey, revealing that overall most of us are unhappy with a general decline in customer service.

One power company on the East Coast had spent hundreds of thousands of dollars supposedly improving its customer service, only to be criticized heavily when a major storm caused more outages then ever before and they were unable to get electricity back to many customer in reasonable time. It makes me wonder what it means when a company announces spending a lot to remodel its customer service.

I have my own criteria, a shortened version of the 10 commandments for good customer service. I look for a business that:

When I needed an electrician in Burbank a while back, I started with your basic internet search for Electrician Burbank CA – or something like that. I did my research, read all about various electricians in Burbank, their companies and a lot of testimonials. I chose an established company called The Electric Connection. Sometimes you just have to dive in and keep your fingers crossed.

The next day, I was pleased to greet a professional looking Burbank electrician, equipped with his electrical tools, at my front door, right on time. That is always a good sign. He presented me a bit later with a very reasonable electrical bid that included a whole house surge protector, an electrical panel upgrade, some new outlets, an attic fan installation and new custom lighting in my kitchen. I could tell through our interaction he was my kind of electrical service person, the kind that uses common sense. Check off #3.

All the electrical work was done by the end of the day. I love my new kitchen lights and I now have the peace of mind that comes with having a total power surge protection, not to mention all of other great electrical installations he did for me. Next month I will have my sensible Burbank electrician return to have some of our electrical outlets replaced and a ceiling fan installed. I can truly say they deliver more than they promise. You can check off # 1 and 2.

Oh, and yes you can check off #4. The day following the work being completed, I received a call from the office to make sure I was pleased with the work, and to tell me how much my business was appreciated. Give another check for # 3 as well. Sometimes I think really big electrical contracting companies would benefit by observing those common sense activities performed by smaller dedicated electrical services businesses in order to witness just how simple good customer service is. Something tells me they are making it way too complex. No more looking for “electrician, Burbank” at my house now that I’ve found The Electric Connection. Four or five well deserved check marks makes me loyal for life!

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You use it every day, but do you really understand electricity? It’s important, because, without understanding electricity, it’s hard to maintain electrical safety in your home. In order to understand electricity, you basically need to grasp five key concepts; we like to call them the five hidden mysteries of electricity.

We hope we’ve made electricity a little less mysterious and provided information that leaves you better able to understand electricity. At ElectricMan, we want to be your go-to source, whether you need information about electricity or professional help with an electrical installation, project or service. A family-owned business, we offer quality electrical services because we only employ professional, licensed, certified electricians. Don’t ever hesitate to call. We’re available 24 hours a day, 7 days a week. Rain or shine, we’ll be there to fix any electrical emergencies that may come up! Visit ElectricMan’s website to learn more, or connect with our online community on Facebook, Twitter, Pinterest and Google Plus.

Ceiling fans are becoming the new standard instead of the old globe lighting fixtures available in every room of every home. Fans offer an advantage of cutting energy costs by circulating air in the room and reducing the workload of your heating and air conditioning unit. Although you may choose a particular ceiling fan according to your budget and design preferences, it needs to be properly installed in order to assure it functions as it is supposed to and is a safe device to have in your home.

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Basements are excellent spaces for storing things you don’t want taking up space on the main floors of your home. Unfortunately, it doesn’t take long before the basement becomes a bit of a catch-all and gets crowded. The lack of proper lighting and the walls in general don’t make the space very appealing, so it seems like the only thing it is really good for is hiding your storage. What if you could add spruce up the basement, even just half of it and make it a little more inviting? Would you do it? An electrician in Los Angeles can help you transform the dark space into one that looks beautiful and is filled with light. The team at The Electric Connection wants to help you do just that.

One of the biggest problems you will find in a basement is the lighting. It is either way too dark or way too brightly lit with some garish shop lights that will blind you if you look directly at them. The lights tend to leave a yellow glare on everything and it is just unpleasing overall. Imagine being able to step down those stairs into a room with carpeting or vinyl, paint on the walls and beautiful lighting that gives the room an inviting feel. Your Los Angeles electrician can really do that—the lighting part of it anyways. Really, the lighting is one of the most important details. It can make or break a space.

Basements are tough to work with because of the lack of natural light and the low ceilings. In order for the space to look big and bright, recessed lights should be installed by an electrician. Los Angeles homeowners will love how much light there is in the space. Another perk is they are not going to lose any ceiling space. The lights are recessed right into the ceiling so you don’t have to worry about your tall friend hitting his head. Give The Electric Connection a call today and schedule your basement lighting installation.