Anyone here in little old Burbank like great customer service? If you raised your hand, that probably means you like being appreciated and understood. There has been a lot to read lately about large companies forking out huge amounts of money to improve there customer relations. And yet, I just read another article that reported the results of a recent survey, revealing that overall most of us are unhappy with a general decline in customer service.

One power company on the East Coast had spent hundreds of thousands of dollars supposedly improving its customer service, only to be criticized heavily when a major storm caused more outages then ever before and they were unable to get electricity back to many customer in reasonable time. It makes me wonder what it means when a company announces spending a lot to remodel its customer service.

I have my own criteria, a shortened version of the 10 commandments for good customer service. I look for a business that:

When I needed an electrician in Burbank a while back, I started with your basic internet search for Electrician Burbank CA – or something like that. I did my research, read all about various electricians in Burbank, their companies and a lot of testimonials. I chose an established company called The Electric Connection. Sometimes you just have to dive in and keep your fingers crossed.

The next day, I was pleased to greet a professional looking Burbank electrician, equipped with his electrical tools, at my front door, right on time. That is always a good sign. He presented me a bit later with a very reasonable electrical bid that included a whole house surge protector, an electrical panel upgrade, some new outlets, an attic fan installation and new custom lighting in my kitchen. I could tell through our interaction he was my kind of electrical service person, the kind that uses common sense. Check off #3.

All the electrical work was done by the end of the day. I love my new kitchen lights and I now have the peace of mind that comes with having a total power surge protection, not to mention all of other great electrical installations he did for me. Next month I will have my sensible Burbank electrician return to have some of our electrical outlets replaced and a ceiling fan installed. I can truly say they deliver more than they promise. You can check off # 1 and 2.

Oh, and yes you can check off #4. The day following the work being completed, I received a call from the office to make sure I was pleased with the work, and to tell me how much my business was appreciated. Give another check for # 3 as well. Sometimes I think really big electrical contracting companies would benefit by observing those common sense activities performed by smaller dedicated electrical services businesses in order to witness just how simple good customer service is. Something tells me they are making it way too complex. No more looking for “electrician, Burbank” at my house now that I’ve found The Electric Connection. Four or five well deserved check marks makes me loyal for life!

Click here to visit our website.

Thunderstorms pose a safety hazard in several ways. Lightning is the most dangerous part of a thunderstorm, and it kills more people than hurricanes and tornadoes combined. Thunderstorms produce heavy rain, which can cause flash flooding. The strong winds from a thunderstorm can also cause widespread damage. Each of these components requires specific precautions to minimize their danger.

A thunderstorm typically has a diameter of 15 miles and lasts for 30 minutes, which is much smaller than a hurricane or winter storm. The National Weather Service places specific criteria on a severe thunderstorm. These include thunderstorms that produce hail with a diameter of at least ¾ inch, wind gusts of at least 58 mph or a tornado. Severe thunderstorms comprise about 10 percent of all thunderstorms.

The NWS recommends that you stay indoors for 30 minutes after the last clap of thunder when you hear thunder less than 30 seconds after the lightning. This rule is known as the 30/30 lightning safety rule.

Avoid taking emergency shelter in structures that are vulnerable to high winds, such as a mobile home. Outdoors shelters such as sheds, pavilions and golf’s typically will not protect you from flying debris and lightning. Avoid and report downed power lines. Bring pets and livestock under shelter to protect them during hailstorms.

Is it time to replace your old dryer? Great news: The federal Energy Star program has started certifying clothes dryers, making it easy to pick out the most cost-effective and efficient models. Read on to find out what the change means and how to pick out the best model for your home.

Moisture and Heat Settings

The upside is clear: “ENERGY STAR certified dryers use 20 percent less energy than conventional models without sacrificing features or performance,” the program promises. So what took so long for dryers to get the federal efficiency stamp of approval?

“With dryers there are fewer major variables to manipulate — mostly it’s drying time and the amount of heat provided,” said Emilio Gonzalez, a Consumer Reports test engineer, so it was harder to find adjustments to meet the standard.

How did manufacturers finally find the extra energy savings?

The savings are not trivial. Energy Star claims that if every household in America switched over, consumers would save a total of $1.5 billion annually in utilities. The reduction in pollution would be the same as taking 2 million cars off the road.

Upgrade the Laundry Room

The first certified models are already available -- find a list of them on the Energy Star directory, which allows you to compare size, fuel type, energy use and other factors.

If you have a gas hookup in your laundry room, consider purchasing a gas-powered dryer. These models have a higher price tag but are more efficient across the board than their electric cousins. No matter what kind of dryer you buy, make sure you adhere to the following tips so you get the most for your money:

When faced with home electrical issues, many homeowners are tempted to try and tackle the problem themselves. Even if you believe that you have the skills and knowledge to take care of the problem, you should always allow a professional to handle any electrical repairs. By attempting to fix it yourself, you are at risk of worsening a problem, leading to more extensive (and expensive) repairs later down the road. Furthermore, working with electrical components can be very dangerous, and there is no reason that you should risk your life to fix an electrical component in your home.

Rather than jumping at the chance to fix an electrical problem yourself, find a high quality electrician in Glendale to take care of the job for you. They will ensure that the job is completed safely, completely and to the satisfaction of all codes and regulations. While doing it yourself may save you a bit of money, it is never worth endangering your life.

If you are worried about the cost of hiring an electrician, think about how much it could cost if you end up making an error that puts you and your family at risk on down the line. Repairs after an electrical mishap can be extensive, expensive and inconvenient. If your repairs or electrical jobs are minor, consider compiling a list before giving your Glendale Electrician a call. This gives you the opportunity to bundle your tasks together, thereby making better use of your electrician’s time. This will typically result in a lower overall cost, because you do not have to call your electrician out multiple times.

Whether you call your electrician out for each job, or keep a running list of tasks for your electrician, the most important thing is to stay safe.