Anyone here in little old Burbank like great customer service? If you raised your hand, that probably means you like being appreciated and understood. There has been a lot to read lately about large companies forking out huge amounts of money to improve there customer relations. And yet, I just read another article that reported the results of a recent survey, revealing that overall most of us are unhappy with a general decline in customer service.

One power company on the East Coast had spent hundreds of thousands of dollars supposedly improving its customer service, only to be criticized heavily when a major storm caused more outages then ever before and they were unable to get electricity back to many customer in reasonable time. It makes me wonder what it means when a company announces spending a lot to remodel its customer service.

I have my own criteria, a shortened version of the 10 commandments for good customer service. I look for a business that:

When I needed an electrician in Burbank a while back, I started with your basic internet search for Electrician Burbank CA – or something like that. I did my research, read all about various electricians in Burbank, their companies and a lot of testimonials. I chose an established company called The Electric Connection. Sometimes you just have to dive in and keep your fingers crossed.

The next day, I was pleased to greet a professional looking Burbank electrician, equipped with his electrical tools, at my front door, right on time. That is always a good sign. He presented me a bit later with a very reasonable electrical bid that included a whole house surge protector, an electrical panel upgrade, some new outlets, an attic fan installation and new custom lighting in my kitchen. I could tell through our interaction he was my kind of electrical service person, the kind that uses common sense. Check off #3.

All the electrical work was done by the end of the day. I love my new kitchen lights and I now have the peace of mind that comes with having a total power surge protection, not to mention all of other great electrical installations he did for me. Next month I will have my sensible Burbank electrician return to have some of our electrical outlets replaced and a ceiling fan installed. I can truly say they deliver more than they promise. You can check off # 1 and 2.

Oh, and yes you can check off #4. The day following the work being completed, I received a call from the office to make sure I was pleased with the work, and to tell me how much my business was appreciated. Give another check for # 3 as well. Sometimes I think really big electrical contracting companies would benefit by observing those common sense activities performed by smaller dedicated electrical services businesses in order to witness just how simple good customer service is. Something tells me they are making it way too complex. No more looking for “electrician, Burbank” at my house now that I’ve found The Electric Connection. Four or five well deserved check marks makes me loyal for life!

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When we talk about reducing energy use around the house, it’s frequently in the context of saving money on monthly utility bills. It makes sense — money plays a role in so many decisions that we make, from where we work to what kind of car we drive to where we go shopping. But it turns out that people are actually more motived to save energy because it’s better for the environment and their health than because of money, according to a recent study by the University of California Los Angeles. The result is contrary to the expectations of even the test participants themselves.

Money vs. Pollution, Health

The study broke up households into two categories — one of which received weekly reminders about how much money they could be saving by cutting back on their energy usage, while the other was told about all the air pollution they were creating, and how it could play a role in children contracting asthma and cancer. The researchers gave both groups analytical tools to track how and when they used the most electricity, as well as comparisons to their neighbors to give them benchmarks to shoot for.

In the end, the group that was nagged about money failed to change their habits to include any efficiency measures. The health and environment group, on the other hand, slashed their energy usage by an average of 8 percent — and families with children cut back by 19 percent.

Won’t Somebody Think of the Children?

Before the study, participants were asked what message they thought would be effective in persuading them to cut back on their electricity usage, and most of them said that money would be the prime motivating factor. The results proved otherwise.

“We’re finding that you have to bundle the public good with the private good,” said Magali Delmas, the study’s principal investigator and an environmental economist at the UCLA Anderson School of Management, said in a press release. “Our message about health and the environment reminds people that environmentalism is also about them and their kids.”

Researchers speculated that the amount of money at stake simply wasn’t high enough to prompt people to act, but when homeowners were motived by a combination of benefiting their own families and being good citizens, they did take action.

“The message reminds you that you’re hurting people and the planet,” one of the study participants reported afterward. “It made me more conscious of the energy I was using.”

Go Beyond the Pocketbook

The study can be a lesson for officials and utility companies who seek to encourage people to cut down on their energy consumption. While everybody likes saving money, sometimes you need to appeal to more than just their pocketbooks to get people to act.

Why not take advantage of all three benefits? By taking simple steps to lower your energy usage, you can cut back on your bills, help the environment and protect public health all at once. If you aren’t sure how to get started, call an expert to give your home an energy audit and put you on the path to a cleaner, healthier and more frugal lifestyle.

Showing some love to your sweetheart this Valentine’s Day is a beautiful thing. Are you also showing that love to the electronics that keep things running smoothly in your home year-round? Much like your honey, ignoring those electronics for any length of time without giving them a little much-needed TLC could leave you in the doghouse.

Or your 2-year-old… Or your morning coffee… Or your dog. Your electronic devices need to be protected. Are they properly cased and safely stored?

Cleaning your electronics immediately is essential after unwanted exposures to items of all sorts, from your daily cola, food crumbs, dirt and grime, to a hosing from an over-friendly pet, and more. Don’t just grab a wet paper towel. Make certain to use compatible cleaning solutions and rags by making a worthwhile investment in specialized cleaning sets available for each of your sensitive devices. Here are some tips for properly cleaning and maintaining your electronic devices:

Recycle unnecessary or extraneous cords and chargers. Properly organize wires leading to electronics like televisions and DVD players, which are dust bunny magnets courtesy of static electricity. Untangle wires and straighten them together with zip ties to allow for easier cleaning and vacuuming without dislodging connections.

Opt for additional insurance or available protection plans that cover the parts and labor necessary to resurrect expensive devices.

Remove batteries from items you don’t use often to prevent damage from corrosion. Keep batteries on hand for items like remotes (which should also be cleaned) and store chargers carefully. Consider the addition of a professionally designed and installed charging station for the safety of sensitive portable electronics and to drastically cut the clutter.

Today’s expensive electronics and appliances are more sensitive to power spikes and surges than their predecessors. Keep them protected with whole house and point-of-use surge protection. The cost of replacing a single item destroyed by a surge will often cover your investment. Losing a single large home appliance will cost you double the investment of professionally installed surge protection from Mr. Electric®.

Ready to show the love? Contact Mr. Electric today.