Anyone here in little old Burbank like great customer service? If you raised your hand, that probably means you like being appreciated and understood. There has been a lot to read lately about large companies forking out huge amounts of money to improve there customer relations. And yet, I just read another article that reported the results of a recent survey, revealing that overall most of us are unhappy with a general decline in customer service.

One power company on the East Coast had spent hundreds of thousands of dollars supposedly improving its customer service, only to be criticized heavily when a major storm caused more outages then ever before and they were unable to get electricity back to many customer in reasonable time. It makes me wonder what it means when a company announces spending a lot to remodel its customer service.

I have my own criteria, a shortened version of the 10 commandments for good customer service. I look for a business that:

When I needed an electrician in Burbank a while back, I started with your basic internet search for Electrician Burbank CA – or something like that. I did my research, read all about various electricians in Burbank, their companies and a lot of testimonials. I chose an established company called The Electric Connection. Sometimes you just have to dive in and keep your fingers crossed.

The next day, I was pleased to greet a professional looking Burbank electrician, equipped with his electrical tools, at my front door, right on time. That is always a good sign. He presented me a bit later with a very reasonable electrical bid that included a whole house surge protector, an electrical panel upgrade, some new outlets, an attic fan installation and new custom lighting in my kitchen. I could tell through our interaction he was my kind of electrical service person, the kind that uses common sense. Check off #3.

All the electrical work was done by the end of the day. I love my new kitchen lights and I now have the peace of mind that comes with having a total power surge protection, not to mention all of other great electrical installations he did for me. Next month I will have my sensible Burbank electrician return to have some of our electrical outlets replaced and a ceiling fan installed. I can truly say they deliver more than they promise. You can check off # 1 and 2.

Oh, and yes you can check off #4. The day following the work being completed, I received a call from the office to make sure I was pleased with the work, and to tell me how much my business was appreciated. Give another check for # 3 as well. Sometimes I think really big electrical contracting companies would benefit by observing those common sense activities performed by smaller dedicated electrical services businesses in order to witness just how simple good customer service is. Something tells me they are making it way too complex. No more looking for “electrician, Burbank” at my house now that I’ve found The Electric Connection. Four or five well deserved check marks makes me loyal for life!

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To commemorate our fifteenth year, we are taking a look back at what life was like 15 years ago. Do you remember May 1999? It was a month of ups and downs. We gained Star Wars: The Phantom Menace but lost Shel Silverstein. Natural disasters of epic proportions and new leadership in world powers made the month one that would change the course of history. Legal precedents were established and technologies that we all utilize now were just being announced. Here are fifteen moments in history from fifteen years ago. Next stop: May 1999.

1. Bluetooth Is Announced

Early in the month, for about six days, 152 tornadoes ravaged the mid-west and eastern U.S. It was the worst in Oklahoma, with one F5 tornado – the second strongest recorded in U.S. history – that caused $1 billion in damage.

3. Goodbye, Shel Silverstein

In Milan, Italy, after 22 years of restoration work, Leonardo da Vinci’s newly-restored masterpiece The Last Supper was put back on display. This is an unforgettable moment in art history.

5. The Ancient Operating System

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The Mummy, a horror adventure starring Brendan Frasier, was released in the U.S. in May 1999. Although the film was originally meant to be a low-budget horror series, it turned into a blockbuster hit.

7. Not So Entertaining Anymore

Star Wars: The Phantom Menace was released in theaters, and millions of children began having nightmares about red-eyed guys with horns chasing them with two-sided light sabers. And we thought Darth Vader was intimidating…

9. Italian Stallion of Politics

Teenie boppers lost their minds as they excitedly tore open the packaging on their copies of The Backstreet Boys’ newest release, Millennium.

11. Here’s SpongeBob!

Kansas City, Missouri, wrestler Owen Hart (Blue Blazer) fell 78 feet to his death while being lowered into a World Wrestling Federation ring during WWF Over the Edge.

13. So Long, Home Improvement

The Dow Jones Industrial Average closed above 11,000 for the first time in its history at 11,014.70. Many speculate in hindsight that this bump was actually artificially created by overlending and that in retrospect this was a warning sign for the future recession. It was a cause for celebration then: Now, it’s something from which we have hopefully learned a lesson. 

The United States is the world’s second largest producer of electricity. Our country alone consumes about 20% of the world’s total electricity supply. A great deal of this consumption is done by commercial and industrial customers, who often have larger spaces to power than homeowners do.

Do you get a headache each month when the electric bills comes in the office mail? Paying utilities for your workplace can be an additional financial strain for businesses. Learn how to conserve electricity, maximize energy efficiency, and save on costs for your company.

On a related note, have employees utilize the sleep setting on their computers if they use them for work. If you are planning to step away from your computer for several minutes but will return to it later that day, sleep mode will save power while it’s still on. It’s much quicker than shutting the machine down completely and restarting it when you need it again. However, it’s a good idea to completely turn off computers at night. Not only does it give your computer a break, but your electric bills will decrease as well.

Saving electricity doesn’t have to be difficult! For any other commercial electrical services in Austin, such as security lighting, surge protectors, and track and area lighting, call Bryant Electric Service today.